Privacy Policy
Your privacy matters to us. This document explains how Mindsight Clinic collects, uses, and protects your personal information.
Last updated: March 2025
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Introduction
Mindsight Clinic ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website at mindsightclinic.com, use our online booking system, or engage with our mental health services.
By using our services, you agree to the collection and use of information in accordance with this policy. We only collect information that's necessary to provide you with the best possible mental health care experience.
Information We Collect
We collect information you provide directly to us, as well as information that is automatically collected when you use our services.
Personal Information You Provide
- Contact details: Name, email address, phone number
- Booking information: Preferred appointment time, branch location, session type (online/offline)
- Health information: Mental health concerns you choose to share when booking or during intake
- Payment details: Processed securely via third-party payment gateways; we do not store card numbers
- Communications: Messages you send us via contact forms, email, or WhatsApp
Information Collected Automatically
- Device & browser data: IP address, browser type, operating system
- Usage data: Pages visited, time spent, referral URLs
- Cookies & similar technologies: See our Cookies Policy below
How We Use Your Information
We use the information we collect for the following purposes:
To schedule, confirm, and manage your therapy appointments
To provide mental health counselling, assessments, and therapy sessions
To respond to inquiries, send appointment reminders, and share important updates
To analyze usage, improve our website, and enhance the quality of care we provide
To comply with applicable laws, regulations, and professional standards in psychology
To detect fraud, protect our users, and maintain the security of our systems
Data Sharing & Disclosure
We take your confidentiality very seriously. We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:
- With your therapist/psychologist: Only the treating clinician assigned to you has access to your health information — strictly for providing care.
- Service providers: Trusted third-party vendors who help us operate our website (e.g., hosting, payment processing, email) under strict confidentiality agreements.
- Legal requirements: When required by law, court order, or to protect the safety of our clients or the public (as permitted under professional ethics guidelines).
- Emergency situations: If there is an imminent risk to your life or the life of another, we may disclose necessary information to emergency services.
- With your written consent: Any other sharing will only happen with your explicit, informed consent.
Data Security
We implement a variety of security measures to protect your personal information:
- All data transmitted between your browser and our servers is encrypted using SSL/TLS (HTTPS)
- Payment transactions are processed through PCI-DSS compliant third-party gateways
- Access to personal data is restricted to authorized personnel only, on a need-to-know basis
- We regularly review and update our security practices
While we take reasonable precautions, no method of electronic transmission is 100% secure. If you have reason to believe your data has been compromised, please contact us immediately.
Cookies Policy
Our website uses cookies — small text files stored on your device — to improve your experience. We use the following types of cookies:
You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to book appointments or use our services.
Your Rights
You have the following rights regarding your personal data:
Request a copy of the personal data we hold about you
Ask us to correct any inaccurate or incomplete information
Request deletion of your personal data (subject to legal requirements)
Unsubscribe from marketing communications at any time
To exercise any of these rights, email us at info@mindsightclinic.com. We will respond within 30 days.
Children's Privacy
Our services are not directed at children under the age of 18 without parental/guardian involvement. If we provide services to a minor, we require explicit written consent from a parent or legal guardian prior to the commencement of therapy.
If you believe that a minor has provided us with personal information without consent, please contact us immediately at info@mindsightclinic.com so we can take appropriate action.
Third-Party Links
Our website may contain links to third-party websites (e.g., our Instagram page, Google Maps, payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Questions About This Policy?
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please don't hesitate to reach out.
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